Shipping policy
Shipping Area
We currently ship within Switzerland and to selected international destinations. The available countries will be displayed during checkout.
Shipping Costs
Shipping costs are calculated and displayed transparently during the checkout process and depend on the delivery address and selected shipping method.
Delivery Time
Unless otherwise stated in the product description, delivery times are as follows:
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Switzerland: 2–5 business days
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International: 5–10 business days
Please note that delays may occur, especially during public holidays or for international shipments.
Shipping Service Providers
Orders are shipped using reliable shipping partners. We reserve the right to choose the shipping provider depending on the destination.
Special Notes on Perfumes
Our products are high-quality perfumes and are shipped as liquid goods. All orders are carefully and securely packaged to prevent damage.
Please note:
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Perfumes may be subject to specific transport and customs regulations depending on the destination country.
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International shipments may incur additional customs duties, taxes, or fees, which are the responsibility of the customer.
Transfer of Risk
The risk passes to the customer upon handover of the goods to the shipping service provider, insofar as permitted by law.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately via our contact page. If possible, please include photo documentation of the damage so we can resolve the issue as quickly as possible.
